Quality excellence model: A review of researches in Developing countries

Abstract

There have been fundamental changes in management since 1950, and these changes are still affecting enterprises around the glob. Quality as the main issue of these changes has received special consideration. The European foundation for quality management (EFQM) was established in 1988 in order to achieve quality leadership and continuous improvement. EFQM is a model which is designed for all kinds of organization and with utilizing self assessment as a strategic tool helps companies to identify their weaknesses, strengths and areas of improvement. This paper reviews some of the studies conducted in developing countries about applying EFQM in enterprises with special attention to small and medium-sized enterprise (SMEs). The main purpose of this study is to find whether EFQM model have been successful in building winning and efficient organizations in developing countries. Due to the situation of global market and competitive environment, SMEs in developing countries realized that they need to have a proper quality model in order to recognize their weaknesses and strengths, and the areas of their improvement to be able to compete in the international market. The results indicates EFQM gives better outcome for private organizations in comparison with public organizations and the best excellence model which fits developing countries’ SMEs is EFQM model.